D O M E S T I C - S H I P P I N G
Orders within the US will be shipped by First Class Mail, typically delivered in 3-5 days, unless otherwise specified.
You may choose to upgrade to Priority Mail shipping for a 2-3 day delivery time. This will also include $50.00 insurance against in-transit damage.
Please note that shipment estimates do not include processing time and are non-guaranteed dates.
Need something by a certain date? Please touch base with us when you place your order! We are happy to help you out if we can!
Once the package has been shipped, The Swaddle Company + Alber Road has no control over progress or treatment. Your package is the responsibility of the US Postal Service. If you have questions about your package, please contact your local post office immediately. We would like to assist you in any way possible, but cannot be responsible for the USPS actions if a package is marked delivered. Please ensure you have a safe location for your incoming mail or choose to upgrade for signature confirmation.
If you pay with paypal, the address you provide at checkout is the only address we are authorized to ship to. If you provided the wrong address and catch it before we ship, please email us [firstname.lastname@example.org] right away so we can fix the issue. This may require canceling your original Paypal payment and invoicing you. Be prepared that your shipment may be delayed while we wait for payment.
We are not responsible for lost packages due to wrong address. If you discover your shipment has been sent to the wrong address, please call your local Postal Service office immediately to request a redirect of your package.
I N T E R N A T I O N A L - S H I P P I N G
International orders are shipped via USPS First Class Mail, typically delivered in 2-3 weeks.
Buyers are responsible for all fees and taxes associated with importation costs.
Any concerns about arrival dates? We strongly urge you to purchase Priority shipping.
Please email us if you have questions about shipping charges or upgrades.
Buyers are responsible for all fees associated with importing goods into their country. Packages refused or returned because of unpaid dues are considered forfeit by the buyer. Buyer is responsible for shipping fees, regardless and may request a refund minus all shipping fees and a 15% restocking fee.